Privacy notice

Who to contact

Vuyo Bala trading as Vertex Dynamic Africa provides Vertex Ops. Contact vertexdynamicafrica@gmail.com about privacy, access, correction or deletion requests. For business operational records, your employer or workspace administrator determines what information is entered and who is authorised to use it; we provide the service that processes those records.

Information processed

Depending on how Vertex is used, we process account and business details, names and contact information, site membership, tasks, issue reports, uploaded photos, comments, evidence, recovery records, payment references and status, and technical or audit records. Please avoid uploading unnecessary personal or sensitive information.

Why we use it

We use information to operate accounts and workspaces, enforce permissions, provide support and onboarding, process billing, maintain records and investigate security or service problems. Workspace administrators control access within their business. Optional usage measurement, where enabled, records workspace usage to help improve the service.

Service providers and payments

We use hosting infrastructure such as Railway and payment processing through Payfast. Email delivery may use a configured email provider such as Resend. If an external AI provider is enabled for a feature, relevant prompts and context may be processed by that provider. Contact us for the current provider details before supplying sensitive information. Service providers may process data outside South Africa; applicable data-protection requirements remain relevant.

Payfast handles card entry on its checkout. Vertex uses payment references, status and protected subscription identifiers for billing; do not send us card details or payment passwords.

Device storage

Vertex uses browser storage for sign-in state, preferences and unfinished reporting drafts where supported. Clear drafts and sign out on shared devices. The public information pages do not include advertising trackers.

Retention and security

Ending paid access does not automatically erase records. Retention depends on service delivery, customer instructions, payment and legal obligations, and backup cycles. Contact us for an export or deletion request and its applicable scope. We use access controls and other technical protections, but no online service can promise absolute security.

Your choices and rights

You may ask about your personal information and request access, correction, deletion or object to processing where applicable. We may verify identity and explain any lawful reason a request cannot be fully fulfilled. For records controlled by your business, contact its administrator as well. You may lodge a complaint with the Information Regulator of South Africa.