Refund policy

Your first pilot

You may request a full refund within seven calendar days of the first pilot payment. This applies to the R6,000 introductory pilot, including onboarding. You do not need to prove a service fault to use this offer.

How to request a refund

Email vertexdynamicafrica@gmail.com with the subject “Pilot refund”, your business name, payment reference and payment date. We will check the payment record and arrange the refund. Do not email card numbers, passwords or payment keys. We may need to verify the requester to prevent fraud.

Processing

Refunds are processed through the original payment route where possible. We will confirm the processing arrangements with you; the payment provider or bank controls when funds appear. Approved refunds are not automatic from the dashboard. We will explain how refunded access ends and how to request help with your records.

Other requests

For duplicate or incorrect charges, unavailable services, or requests outside the introductory offer, contact us with the details so we can assess the appropriate remedy. Mandatory consumer rights continue to apply. Cancelling future monthly renewals does not itself create a refund request for an existing paid period.